The preview window displays how your online chat window appears to your customers. You can change the button style and color to match your online store from the appearance page under Shopify inbox. Change the availability of online store chat for your customers on the appearance page in your Shopify admin.Ĭustomers browsing your online store can click a chat button to start a chat with you in the browser window. Visitors to your online store using Safari or an iOS device see the option to start a conversation with Apple Business Chat.īy default, online store chat is not visible in your store. If you have Apple Business Chat enabled, and you view your online store using Safari or an iOS device, you don’t see the online store chat button. When making the chat option visible, you can also customize the button and chat window so that it matches the style of your online store theme.
When you install Shopify Inbox, online store chat is automatically included but is not visible to customers by default. You can customize the messaging to display greets, follow-up messages, answer frequently asked questions, and choose your available hours for communication 5.
These metrics update automatically every 48 hours. Conversations with sales: the number of conversations that resulted in sales within 7 days.First response time: median response time to new conversations within the date range.Conversations with a reply: the number of conversations replied to within the date range.New Conversations: the number of new conversations started within the date range.Shopify Inbox tracks the following data for online store chat and Apple Business Chat, and compares it against the previous 30 days: If you’re new to Shopify Inbox, then your conversion metrics will be 0 until some activity takes place. If you were previously using Shopify Ping, then you might see some conversation metric numbers on your Inbox dashboard. Set up Shopify Inbox on a mobile deviceĬonversation metrics provide data about your interactions with customers using online store chat or Apple Business Chat on your Shopify Inbox dashboard.You can also add pre-written messages to quickly respond to customers, let customers get instant responses to frequently asked questions, customize the welcome message customers see when they start a conversation and set their response time expectations with automated messages. Customers can start a conversation from your online store using online store chat or integrated messaging platforms such as Apple Business Chat or Facebook Messenger, and you can read and respond to your customers using Shopify Inbox.
You can also use Shopify Inbox to send text or images to your team members who have staff logins in your Shopify store.Īfter you access Shopify Inbox on the web or add it to your iOS or Android device, or access it on your desktop, you can configure the messaging options for your Shopify store. Shopify Inbox lets you view and respond to these messages from your desktop and mobile device.
You can also receive Inbox messages from customers using other messaging channels like Facebook Messenger and Apple Business Chat. Shopify Inbox lets you easily add chat to your online store, allowing customers to message you while they shop. Shopify Inbox is available on the web at, and can also be downloaded on iOS and Android mobile devices. Shopify Inbox lets you manage customer conversations, customize the chat appearance on your online store, create automatic responses, and view conversation analytics from your Shopify admin. Shopify Inbox creates a single mailbox for all your online customer interactions.